It’s very easy to order from us: as soon as you place an item in your shopping cart, you can complete your purchase by clicking the 'Place order' button. You simply do this during checkout, when you log in automatically. You will then be guided through a three-step order process (address – payment method – confirmation) and can complete your order.

We also offer the option to order without creating a customer account. You can place an order even without registering.

To do this, click 'Continue' in the guest registration form. To complete your order, follow the three-step order process (your details – payment – order).

After you complete your order, you will receive an order confirmation email that contains not only the items you ordered, but also your shipping and billing address and the payment method you selected.

If this is not the case, you can start the return process.

Cancellation is possible if your order has not yet been processed in our warehouse. Because our warehouse processes orders very quickly, it is sometimes not possible to cancel an order even after just a few minutes.

The fastest way is to open the relevant order in your customer account and select the cancellation option. Please note that you can only request cancellation of all items in one planned shipment.

If you want to cancel all items in your order and it has been split into several planned shipments, you will need to request cancellation for each of those planned shipments.

Unfortunately, it is not possible to cancel individual items from a planned shipment. After your request, you will receive a separate email about the status of your cancellation request.

In principle, there is no minimum order amount in our online shop. However, for certain payment methods a minimum amount may apply; you will be informed of this during the ordering process.

Contact us directly at info@milapraha.com and provide us with key information, such as the shipping label, etc. The more complete the information, the faster we can identify and resolve the problem.

Contact us at info@milapraha.com. Please state your order number, describe the problem and attach any necessary photos.

As a rule, we deliver items that are immediately available within 5 to 8 working days.

To track your order, you can click on the tracking link in the shipping confirmation email you received.

If you cannot find the confirmation email in your inbox, it is most likely in your spam folder.

Tracking updates can be delayed when the package is:

- Held due to force majeure, such as extreme weather conditions, shipping restrictions, strikes, etc.

- Subject to local customs procedures.

If you have not received your item(s):

1) Check whether the address in your order is incorrect.

2) Contact the delivery service.

3) Check your mailbox or ask your neighbours if they have received the parcel on your behalf.

4) In rare cases, parcels can be marked as delivered up to 48 hours before they actually arrive.

If you do not receive the item within 3 working days of the stated delivery date, please email us at info@zofiawarsaw.com (with your order number and the reason).

An order can be returned to the sender or refused for any of the following reasons:

1) The address is not valid or information is missing.

2) The carrier is unable to deliver your parcel.

3) The order is refused by the customer at the time of delivery.

Please note that we are not responsible for lost, misdirected or incorrectly delivered items if the address provided at the time of purchase is incorrect.

If you find that your parcel has not been delivered, please check the delivery address details listed in your order confirmation. If the address is correct, we suggest that you first contact the logistics company, as this is the most effective way to locate your parcel and arrange a new delivery.

If you have created a customer account, you can log in to the website and review your orders in the 'Orders' section. If you have any questions, you can contact our customer service at any time by email at ayuda@zofiawarsaw.com.

We deliver our products in Lithuania in cooperation with our partner Paket24.

Of course. You can have your order delivered to an address that is different from the billing address, for example to your workplace or a pickup location, by choosing one of the available payment methods and entering the delivery address in the 'Delivery address' section.

Unfortunately, it is not possible to change the delivery address afterwards. If the delivery address cannot be found or your order cannot be delivered, the parcel will be returned to us. Once we receive and check your return, we will refund the corresponding amount using the payment method you selected when placing the order.

If your order is eligible for return, please follow these steps to start the return process:

1. Send us an email via the 'Contact' section on the website.

2. Make sure the email contains the following information:

- Order number

- Reason for the return request
- Photo of the product if it is damaged
- Customer’s full name
- Customer address

We will contact you to provide the return address.

As soon as we receive and check the returned products, the invoice amount will be refunded to you within 14 days using the payment method you selected when placing the order.

You will receive a full refund of your order amount if you return it in full.

If the item we delivered to you is damaged, defective or does not meet your needs, you can of course make a complaint and return it to us free of charge using the return form. You can find all the necessary information about returns in the 'How to make a return?' section.

You can return ordered items within 30 days of receiving your order.

The refund will always be made using the payment method you selected. If you pay by credit card, the amount for the returned items will be refunded directly to your credit card account. If you pay via PayPal, the amount will be credited to your PayPal account.

You are responsible for ensuring that the products you order comply with national and federal import rules and regulations and for paying any charges (including all shipping costs, applicable duties, taxes and customs brokerage fees).

We accept Apple Pay, Google Pay, Shop Pay, Visa, Mastercard and American Express as payment methods. We use trusted payment channels and do everything we can to protect your payment and personal information.

This may be for several reasons. The card details are incorrect – please check the expiry date, billing address and security code (the security code is on the back of your Visa/Mastercard). 2. The issuing bank has declined the payment. 3. The account balance is not sufficient to complete the payment. Accepted payment methods include credit or debit cards (Visa, MasterCard, American Express, Discover), PayPal and other platforms depending on the country.

Don’t worry. First check whether you may have accidentally placed more than one order. If not, take a screenshot of your payment history and contact us.